Powerful Messages About Failure — Tuesday CX Thoughts
I had not planned to write about this today, but after reading two similarly themed posts, I couldn’t help but […]
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
I had not planned to write about this today, but after reading two similarly themed posts, I couldn’t help but […]
There are ways that businesses can alleviate most symptoms of a bad customer experience. We frequently discuss many ideas across […]
Still, a hotly contested approach for a customer experience strategy is the self-service approach – especially in retail. We all […]
Organizations use the tried-and-true method of customer behavior observation to learn about consumer purchasing patterns. Understanding your audience is essential […]
What is Customer experience vs user experience? Although they differ, they ensure customers have the best possible experiences when using […]