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Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

What is Digital Customer Service? Why You Need It + Tips

Are you trying to improve your business? Need to work on your strategy? Remember, you need to add digital customer […]

Customer Repurchase Intention: What Is It & How to Boost It?

Repeat customers are the heartbeat of any successful business. But do you know how companies turn a one-time buyer into […]

QuestionPro CX Product Updates – Quarter 1, 2024

From awesome heatmap enhancements to a sentiment widget that’ll brighten your day, we’ve got the updates you’ve been waiting for. […]

21 Best Customer Advocacy Software And Platforms in 2025

Customer advocacy software helps businesses connect with loyal customers by offering rewards, recognition, and tools for managing referrals and tracking […]

2023: A Year of Transformative Product Updates at QuestionPro CX

At QuestionPro CX, our commitment to delivering unparalleled customer experience solutions remains steadfast. In 2023, we’ve undertaken a significant journey […]