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Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Powerful Messages About Failure — Tuesday CX Thoughts

I had not planned to write about this today, but after reading two similarly themed posts, I couldn’t help but […]

3 Ways You Are Sending The Wrong CX Message (Even if You Think it is Right) — Tuesday CX Thoughts

There are ways that businesses can alleviate most symptoms of a bad customer experience. We frequently discuss many ideas across […]

Stopping The Thief and Customer Experience — Tuesday CX Thoughts

Still, a hotly contested approach for a customer experience strategy is the self-service approach – especially in retail. We all […]

Behavioral data: What is it, Importance, Types & Examples

Organizations use the tried-and-true method of customer behavior observation to learn about consumer purchasing patterns. Understanding your audience is essential […]