Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Customer Service: What it is, Skills + Improvement Tips

Great customer service is the foundation of any successful organization. It’s that one entity that complements every other aspect of […]

We’ve been diligently working on an initiative to improve the CX platform, first by improving the navigation flow. We’ve simplified […]

Sending a customer satisfaction survey is only half the job. Without a dashboard that turns individual ratings into a trackable […]

A customer experience dashboard pulls feedback, support data, and satisfaction scores into one screen a team can actually act on. […]

A net promoter score calculator turns raw survey responses into one number that tells you how loyal your customers really […]