Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Social Proof: What it is, Types + Examples

Imagine you’re in a new town, hungry and looking for a place to eat. You spot two restaurants – one […]

Most consumers expect brands to solve real societal problems, meet basic human needs, and advocate for change. This means that […]

The key to service recovery is maintaining a low number of bad customer experience reviews and a high level of […]

Moments of Truth are undoubtedly a concept you’re familiar with if you’ve been following the customer journey map for some […]

Customer signals help us understand our customers better. Specifically, by defining and using signals at scale, we can know if […]