Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Customer Perspective: What It Is & How to Measure It

Dealing with customers isn’t always easy because we don’t see things from their point of view. The strategic success of […]

Many companies believe it’s better to ignore customer comments and suggestions to adhere to their strategy. These companies are the […]

Thinking on your feet This is not a philosophical question, but also not a straightforward question: How many seconds in […]

The Satisfaction Challenge I have been there. The angry customer screaming in my face as a teenager – belittling me, […]

Like most customer experience researchers, I’m always watching trends – both in the innovation and technology associated with customer experience […]