Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Customer Signals: What they are, Types & Examples

Customer signals help us understand our customers better. Specifically, by defining and using signals at scale, we can know if […]

Easy To Define We are in the heart of the playoff run for baseball. Some teams are in a good […]

Twitter sentiment analysis uses natural language processing (NLP) and machine learning to classify posts on Twitter, now known as X. […]

Last weekend I had a really bad experience at a restaurant. The kind that had me looking for any place […]

Feedback on a sandwich This will not be a debate on whether or not a hot dog is a sandwich. […]