First Call Resolution: What it is & How to Improve It
The most important thing your contact center can measure is First Call Resolution (FCR). It shows how well your team […]
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Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
The most important thing your contact center can measure is First Call Resolution (FCR). It shows how well your team […]
Sometimes when I write about customer experience, I focus on a specific story. Other times, I address topics like customer […]
Customer success resembles a red dot on a Google Map. It is the final destination that every company wants to […]
Increasing brand awareness among your target audience can help you stay in the minds of consumers after purchase and be […]
I recently came across a social media post that had me thinking about how companies are portraying themselves in the eyes […]