How to ‘KonMari’ the customer experience for maximum results
How many times have you asked yourself, “Does this spark joy?” after Marie Kondo broke the internet with her Netflix […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
The Importance of Customer Experience (CX)
At the top of every business’ goals list is to exceed its customers’ expectations in order to retain them as […]
See Who’s Engaging: Email Disposition Metrics for Customer Feedback Initiatives
When creating a customer experience program, it’s important to track how well you are able to reach and engage your […]
The association of corporate executive coaches elevates the value of executive coaches in the sea of organizational relationships.
The Association of Corporate Executive Coaches (ACEC) is an association for master-level executive coaches who focuses on the results of […]
Are Detractors putting you on the naughty list? How to get back on the nice list with your customers
So you’ve sent out an NPS survey to 100 customers over the past month. 40 of them gave you a […]
