Customer Touchpoints: What It Is + Guide with Examples
Providing a rich customer experience (CX) is every brand’s aspiration, and they make numerous efforts in that direction. This is […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
How to use NPS tool for converting detractors into promoters
In today’s highly competitive business world everything is about customers. Businesses obsessively focusing on customer intelligence, engagement, and most important […]
How to ‘KonMari’ the customer experience for maximum results
How many times have you asked yourself, “Does this spark joy?” after Marie Kondo broke the internet with her Netflix […]
The Importance of Customer Experience (CX)
At the top of every business’ goals list is to exceed its customers’ expectations in order to retain them as […]
See Who’s Engaging: Email Disposition Metrics for Customer Feedback Initiatives
When creating a customer experience program, it’s important to track how well you are able to reach and engage your […]
