Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Customer Engagement Strategies That Build Real Customer Loyalty

Customer engagement strategies are the tactics a business uses to build ongoing, meaningful relationships with the people who buy from […]

When can you say your survey has been effective? If you can get most of your targeted respondents to complete […]

Generally, businesses employ customer surveys & interviews to obtain feedback and improve customer experience (CX). Have you thought about using […]

Which one is it? Much has been said about customer feedback and its importance in the overall success of businesses. […]

There are a lot of ways you can use customer feedback and benefit from it. In this section I will […]