Not Just a Number: Using NPS to Improve Customer Experience
According to a study by Walker, by the year 2020 customer experience will overtake price and product as the key […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Net Promoter Question – What it is and how does it make a difference in Customer Experience and Insight
Net Promoter Question is one of the most fundamentals of measuring real customer experience and your brand’s power of organic […]
The “Net Promoter Score” (NPS) Survey – Why your business Needs it and Now!
“Are my customers happy enough to share my brand with friends and colleagues? Can I get organic outreach through my […]
Customer Experience Strategy – How to get it right!
Customer experience strategy is a lot like the “big data” buzz word – Everyone wants to do it, everyone thinks […]
Predicting the Adoption of AR and VR Technology Through Discrete Choice Conjoint Analysis
Love it or hate it, augmented reality (AR) and virtual reality (VR) is coming to a household near you. Big […]
