Customer Experience Books: Top 10 Best Reads in 2025
Success is only possible if your customers are satisfied. Successfully delivering an exceptional customer experience (CX) is an ongoing process […]
CX
The Re-Experience Score (RXS): New Metric Alert — Tuesday CX Thoughts
There you are, walking out of what you think might be your new favorite restaurant: the tastes are still rolling […]
Just Be Nice: Easier Said Than Done | Tuesday CX Thoughts
Just be nice. This applies to both Customer Experience and Employee Experience. Seems simple, right? If we are nice to the customers, they’ll […]
Avoiding Setting Performance Goals Against CX Metrics — Tuesday CX Thoughts
What seems like a good idea, in theory, can often have unintended consequences and drive the wrong type of behavior […]
Generative AI in CX: Boldly Going Where No One Has Gone Before — Tuesday CX Thoughts
I’ve always been a HUGE Trekkie (Next Generation all the way!), and when generative AI exploded onto the scene, I […]
