Chief Customer Officer: Responsibilities, Benefits, & Impact
It’s no longer enough to offer a good product or service simply. Customers have higher expectations than ever before, and […]
CX
What is CX Testing? Methods, Tools, and Best Practices
Every time a customer interacts with your brand, it’s a chance to either build a lasting relationship or lose their […]
15 Customer Testimonial Examples to Inspire Your Marketing
We all know that trust is crucial when it comes to winning over new customers, and what better way to […]
What Can We Expect Next? — Tuesday CX Thoughts
I was fortunate enough to have a restful Thanksgiving Week. I took a few days off and had the opportunity […]
Are You Doing Too Good A Job? — Tuesday CX Thoughts
Check Out This Week’s Video Summary with Ken: Getting it right in Customer Experience Management can be difficult. It feels […]
