Customer Repurchase Intention: What Is It & How to Boost It?
Repeat customers are the heartbeat of any successful business. But do you know how companies turn a one-time buyer into […]
CX
User Experience is about Customer Experience | TCXT
Welcome to this edition of TCXT, where Ken Peterson, Director of QuestionPro CX, shares insights from everyday moments that shape […]
Customer Experience Books: Top 10 Best Reads in 2025
Success is only possible if your customers are satisfied. Successfully delivering an exceptional customer experience (CX) is an ongoing process […]
The Re-Experience Score (RXS): New Metric Alert — Tuesday CX Thoughts
There you are, walking out of what you think might be your new favorite restaurant: the tastes are still rolling […]
Just Be Nice: Easier Said Than Done | Tuesday CX Thoughts
Just be nice. This applies to both Customer Experience and Employee Experience. Seems simple, right? If we are nice to the customers, they’ll […]
