“We got you”: How positive reactions create positive reinforcement
Every week, Ken Peterson, President of QuestionPro CX, reflects on the importance of Customer Experience in real-world situations. This time, […]
Tuesday CX Thoughts (TCXT)
Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.
Check out our most recent stories, grab your favorite drink and start reading!
Human-First AI – How Much AI Can a Good Customer Experience Handle? | TCXT
Tuesday CX Thoughts is a space where industry professionals share their reflections on the world of customer experience and exchange […]
True Closure In Customer Experience | Tuesday CX Thoughts
Tuesday CX Thoughts is a space where Ken Peterson, QuestionPro’s Director of CX, shares insights on the industry with real-life […]
User Experience is about Customer Experience | TCXT
Welcome to this edition of TCXT, where Ken Peterson, Director of QuestionPro CX, shares insights from everyday moments that shape […]
The Re-Experience Score (RXS): New Metric Alert — Tuesday CX Thoughts
There you are, walking out of what you think might be your new favorite restaurant: the tastes are still rolling […]
