Understanding customer loyalty is crucial for success, and the Net Promoter Score (NPS) is a powerful tool to measure it. […]
Nissan NPS & Customer Satisfaction in 2025
Employee Detractors: What They Are & How to Handle Them?
When employees feel disconnected or frustrated at work, it not only affects them but also has a ripple effect on […]
Ford NPS: How Loyal Are Ford Customers in 2025
What makes a customer return for another ride with the same car brand? For some, it’s about dependability. For others, […]
Synthetic Financial Data: What it is, Benefits & Applications
Financial companies are always looking for smarter, safer ways to innovate without risking sensitive data. Synthetic financial data is one […]
From Journey Maps to Nashville Nights: Forrester CX Recap
Last month, I had the chance to attend Forrester CX North America 2025 in Nashville, not just as an attendee, […]
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