Learning how to reinvent your current customer experience strategies in your company is key to retaining customers and acquiring new […]
6 Customer Experience Trends you don’t want to miss in 2024
Customer feedback loop: What it is and how to close it
The customer feedback loop is a term that you may have heard before. But what is it? More and more […]
The Wrong Way to Get CX Right – Tuesday CX Thoughts
The “Old World” Social Media App I have a very vivid memory of my first summer away from my small […]
Positive People Science: How our data driven approach can help your culture excel
What does the world of work need today? While companies have been asking themselves this for a long time now, […]
Loss of clients: Causes & how to avoid it
The loss of clients can sometimes be tricky to manage: what have we done wrong? Why have they gone? How […]
