What is gamification? Gamification is defined as adding game-like features to your products to improve customer engagement. Brands that adopt […]
How can gamification help improve your customer experience (CX)
Concept testing: Monadic vs sequential monadic surveys
While conducting a market research study, it’s essential to choose the research method which best suits your objectives and produces […]
What can CX dashboards do for you?
We all love surprises – Except when we don’t I’m fortunate in that I really enjoy my job. Part of […]
The challenge of a CX culture
An extra smile goes a long way A common expression – especially in Customer Experience (CX) – is to tell […]
Increase community engagement with member participation feature updates
In our constant endeavor to boost your online community engagement levels, we’ve added a couple of handy features to the […]
