While I tend to focus my blog on customer experience, I wanted to take a moment and recognize that the […]
3 Takeaways From XDay Spring 2022 – Tuesday CX Thoughts
Continuous Listening Strategy: How to Build One That Works
A continuous listening strategy replaces the once-a-year engagement survey with ongoing employee feedback. It gathers input across the entire employee […]
Customer Happiness: What It Is, How to Measure It, and How to Improve It
Customer happiness is the overall positive feeling customers have about a brand across every interaction, from the first click to […]
Quasi-experimental Research: What It Is, Types & Examples
Much like an actual experiment, quasi-experimental research tries to demonstrate a cause-and-effect link between a dependent and an independent variable. […]
Data processing in research: What is it, steps & examples
Data processing is often misunderstood as data manipulation or data analysis, but it is much more than that. Multiple decisions […]
