Things can go wrong Like most customers, I’ve had my share of poor customer experiences. However, I usually sit in […]
Tuesday Morning CX Thoughts: Sometimes “Sorry” is not enough
F2F Survey: Advantages, Types and Examples
While online surveys are a fantastic tool for data collection, a F2F survey is still one of the best methods […]
How to Organize and Reuse Research Insights
Collecting user insights is critical for businesses, but organizing and reusing these insights, in the long run, is what helps […]
Your “Best” Customer!
Why Choose Favorites? Growing up in a family of six, I frequently heard the rhetorical question “Am I your favorite […]
Avoiding the Next Emerging Crisis: Worker Burnout
So many things have changed since the start of the COVID-19 pandemic that it has become increasingly difficult to track […]
