Since the emergence of the Net Promoter Score (NPS), organizations have based their customer experience and customer satisfaction metrics on […]
Your customers are more important than an NPS score
GDPR customer surveys – Top 7 tips to create GDPR compliant customer surveys
GDPR compliant customer surveys to measure customer satisfaction let you find out how was their experience after doing business with […]
Customer Feedback Surveys: How to improve & steps to implement
“I am sorry, it is not our policy….” How frustrated you feel whenever a Customer Service guy fails to do […]
Email Feedback: What Is It, Types, Tips & More
Email is a powerful tool for businesses and individuals in the ever-evolving digital communication landscape. It’s not just a means […]
360 Feedback Tool: What is it, and why should you use it?
We left the Industrial Age behind and stepped into the era of Globalization only a few short decades ago. At […]
