So you’ve sent out an NPS survey to 100 customers over the past month. 40 of them gave you a […]
Are Detractors putting you on the naughty list? How to get back on the nice list with your customers
How to Make an Organization’s New Year’s Resolutions Stick
I make New Year’s resolutions with the best of intentions. I really do. I’m sure we all do. And then […]
Pareto Chart: What It Is, Uses, Tips + Examples
The Pareto chart can be very helpful for making decisions in a company because it lets you figure out the […]
As Seen at Nike, Surveys Can Trigger Huge Changes in The Workplace
Can a survey start a revolution? According to the women working for Nike, the answer is yes. Angry with the […]
Mind the “Innovation Gap”
When researching innovation in the manufacturing and energy sector, I found some curious results. I’d find out that “75% of […]
