Back in 2014, Oracle stated that digital data will increase by over 4000% by the year 2020. 2 years down […]
The role of big data in predicting customer expectations and improving customer experience
Investing in “Actionable” Employee Engagement and Insights
The term “employee engagement” seems to be getting lost in the noise. Google spurs out over 11 Million results when […]
How to Identify and Prevent Employee Burnout
In May 2016, France took a major leap in employee laws that help prevent employee burnout by banning company bosses […]
Online Research Communities in 2017 and Beyond!
In an early post, I talked about how online communities are dominating and seem to be taking over the world. […]
How We Increased NPS Response Rate 3x within 36 Hours
I proactively work with many digital communication teams today who work endlessly to improve communications with their customers, with email […]
