Customer Mission Often times once a customer begins using a particular software—the dialogue between the user and the software company […]
Driving Crucial Conversations: Intercom Arrives
Top 3 Habits of Highly Successful Online Community Managers
The best online community managers all have common practices and keys to their success. These are the habits and activities […]
Emotional Research Is Here
Emotional intelligence, not to be confused with IQ or being emotional, is the capability of individuals to use emotional information […]
Using NPS to Improve Customer Experience
We hope you were able to join our webinar Not Just a Number: Using NPS to Improve Customer Experience with […]
Ground Breaking Research: AP, NORC and QuestionPro Communities Partner on Geolocation Exit Polling App
Last November during the presidential election, QuestionPro Communities teamed up with NORC at the University of Chicago and the AP […]
