How a negative Customer Experience got me in retail therapy

You judge it The first thing that comes to mind when we talk about customer service is the experience we […]

Editing Survey Made Easy

When you’re creating a survey you will most likely go through an editing process – unless you’re a genius, of […]

Critical Mechanics of Detractor Recovery In my last blog post about Detractor Recovery, I wrote about the mechanics of detractor […]

Ah, Super Bowl Sunday is over. Beer, chicken wings, nachos, pizza…oh, all the yummy food and drinks have been drunk […]