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Dubai Airports Case Study

QuestionPro’s dynamic and versatile survey platform helps Dubai Airports with market research and efficient Customer Experience (CX) management.

Dubai Airports, as an airport authority, owns and controls all the airports in the Emirate of Dubai. It manages the operation of both of Dubai’s airports – Dubai International (DXB), the world’s number one hub for international passenger traffic, and Dubai World Central (DWC). Dubai Airports in its quest to improve CX faced challenges in measuring the experience and implementing measures that enable data collection at strategic locations throughout the Airports among others.

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