QuestionPro is the leader in providing end-to-end customer survey templates. These templates are complete with customer survey questions, examples and samples. These templates form excellent samples to form your own questionnaire and begin testing your customer satisfaction and experience based on customer feedback. This customer survey template library is written by experts and include critical customer survey measurement aspects such as product quality, service promptness, staff responsiveness and understanding of customer's concerns. Dive in, pick a template and start creating your own customer surveys.
Customer satisfaction survey questions template is a complete 360 customer satisfaction evaluation and measurement survey with 21 unique questions to evaluate net promoter score, customer effort score, CSAT, customer service satisfaction etc. Use this sample questionnaire and start measuring and increasing customer retention, customer recommendation by existing users of your products and services and upselling!
The short customer satisfaction (CSAT) survey template offers a short and simplistic but powerful method to measure customer satisfaction. It contains questions in a form of a questionnaire that help measure the level of satisfaction that a customer has with a product or service and the frequency of use along with the referencability of the product or service.
Service quality survey questions to evaluate and analyze the quality of service provided to customer and clients by representatives. This sample questionnaire template has a comprehensive list of survey questions to ask customers for feedback on their experience while interacting with a service representative, such as the executive's expertise in understanding the problem, identifying causes and resolving concerns in a timely manner. Use this survey template and start evaluating and taking measures to improve service quality based on real customer feedback.
The customer service survey questions template consists of multiple questions that evaluate the level of service that a customer received while interacting with a brand. This survey template was created by industry experts who understand the importance and value that collecting feedback contains and the customer service team is one of the most important factors as of which feedback is to be collected. It is known that it is much more expensive to acquire a customer rather than retain a customer and hence customer feedback is very important. Conducting a customer service survey provides in-depth feedback about customers and their perception of the brand as well as map out areas of the business that need fortifying upon and alternatively also where work is required.
Retail store survey questions to collect customer feedback on various aspects of the store. This sample questionnaire template includes critical store evaluation questions to consumers, such as location, inventory, customer service, merchandise pricing, value for money and overall customer satisfaction. Use this store survey and grow your business with real customer insights.
Product satisfaction survey template with questions for evaluating customer service experience, product use satisfaction, process evaluation etc. This questionnaire gives you the expert questions you need to get insightful responses that can provide you with actionable survey conclusions. Use this template as an example or directly use it in your survey. You can edit it the way you prefer, add your logo and branding elements and send it out to your survey respondents.
Auto Purchase/ Lease Satisfaction Survey Template provides researchers a set of 25 questions which can be customized to gain insights about a customer’s purchasing experience. The automobile industry thrives on customer satisfaction and each automobile retailer ensures that their customers are content with the offered services. A sample questionnaire such as this one can be used to obtain information about whether the customers had a satisfactory visit or not, the quality of provided test drive, demographic details etc.
Purchasing an automobile is one of the basic necessities across the globe. Whether it is a student or a person going to a regular job or even just a parent, an automobile is one of is required to commute between destinations.
The Automobile sector is segregated in various classes namely the common passenger vehicles, the transport vehicles and the luxury vehicles. A purchase of an automobile is based on factors such as price, brand value, specifications but most importantly it’s service provided after the purchase. Service is one of the most prominent sectors when it comes to customer experience. It is very vital to know the manufacturer’s dedication towards providing service before purchasing a vehicle. It is something that plays a considerable role in the buying decision as to ease of access to service, tie ups with accessory manufacturers, orientation towards customer service etc.
An automobile buyer always does his research thoroughly considering all the factors and as a manufacturer, it is always profitable to give out relevant information and coax a consumer towards a purchase with your brand even before questions are forthcoming.
This no-nonsense questionnaire was supplied copyright free from Frederick E. Reichheld, author of two best-sellers: The Loyalty Rules! and The Loyalty Effect: The Hidden Force Behind Growth, Profits and Lasting Value. Reichheld, a Bain Company consultant, is a well-known (and often quoted) speaker.
Value Proposition Survey Questions for Voice of Customer (VOC). This sample questionnaire template measures both the satisfaction of and the importance to your customers of your value propositions. With this questionnaire you may find that customers are very satisfied with your brochures and documentation, but do not consider them important, a sign you may be spending too much money on them.
Do your customers really have an emotional tie with your company or brand? This questionnaire will give you the answer. This survey was developed and tested by Maarten Tolboom, a consultant with TNS NIPO in cooperation with the Foundation for Commercial Communications in Amsterdam. Maarten tested the emotional ties of customers with 10 national brands: Vodaphone, Albert Hein supermarkets, Heineken beer,, Grolsch beer, the Postbank, ING bank, Becel margarine, and two national newspapers.
11 product satisfaction survey questions for a product feedback questionnaire to be used for researching product use, satisfaction, improvements and above all, if customers are willing to recommend your product to others. Use this free sample survey and collect powerful insights from customers.
10 Product Awareness Attitude & Usage Survey Questions with sample questionnaire template. These survey questions evaluate some preliminary product awareness, discovery, usage, and attitude towards the product. Use this sample survey to understand consumer awareness of your product / services.
Customer service evaluation for web, phone, mail...
Service evaluation and feedback for an Internet Service Provider.
Customer support service evaluation survey.
Automobile service evaluation survey questions help any automobile dealership, car repair shops or any automotive services outlet, to ask customers the right questions to measure customer satisfaction. This fully editable sample questionnaire is a ready made template that you can modify and and use to collect valuable customer insights and grow sales by improving customer satisfaction.
Help Desk Service Support Survey and sample questionnaire template consists of questions that are designed to obtain a feedback from customers regarding their experience with the help desk support. Customer satisfaction (CSAT) is indeed one of the most important attributes for any business to grow and succeed. This questionnaire is designed by a team of experts in QuestionPro to collect feedback from clients in order to evaluate and analyze the help desk service provided to them and collect meaningful insights to help improve the services. This form can be customized to suit the business needs of an organization and a number of similar questions can be added to this sample survey template.
Customer service representative survey questions collects feedback on the level of satisfaction of the customer based on the service provided by the representative. This sample questionnaire evaluated the effectiveness of customer service provided and what can be improved to provide better customer care.