What are the various surveys in CX?

What are the various surveys in CX?

Email and SMS: The surveys can be sent via Email and SMS to a customer.

Intercept: Intercepts are surveys taken through websites. There are three types of Intercept surveys:

  • Popup Survey
  • Feedback Tab
  • Exit Survey

Survey Software Help Image

Mobile: This survey is used to populate a survey on Mobile App.

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