Settings - CX
Where can I access the Settings?
To access the Settings, go to:
- Login » CX » Settings » Settings
What are the options under Settings?
The options under Settings are as follows:
- Business unit name: Enter the business unit name in Singular and Plural.
- Resting Period: Enter the resting period in days.
- Detractor Recovery Limit: In case any repondent give a poor rating, an email will be sent out to the supervisor. Enter the Detractor Recovery Limit in hours.
- Tickting for all responses: Enable this option if you wish to generate a ticket for all the responses.
- Scroll to the bottom of the page and click on Save Settings.
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