Layers for Journey Maps – Create, Save, and Screenshot Custom Sections of the Journey Map

The Layers feature allows users to create a custom view of their Journey Maps by selecting specific lanes and columns. These Layers help users focus on relevant portions of complex journey maps without having to view the entire map each time.

Each Layer can be named, saved, and viewed independently. Layers are optimized for screenshot capture, making it easy to insert journey insights into presentations or reports.

1. Navigate to your desired Journey Map.
2. Click on the Layers button.
3. To create your first Layer, click on Manage Layers.

4. In the pop-up window, click the New Layer button.

5. Choose the Lanes and Columns you want included in the Layer. You can also add tags to the layer.

6. Enter a name for the Layer and click Apply.

Your new Layer will now appear under the Layers dropdown for quick access and reuse.

• All the created layers are available under the Layers dropdown and you can switch between any of these layers.
• Select any saved Layer to load its custom view instantly.
• The active Layer’s name is displayed for easy reference while viewing.

The Base Layer is the default view of the entire Journey Map. It cannot be edited or renamed. All user-created Layers are nested under the Master Layer for easy reference and access.

• Saved Layers are always accessible under the selected Journey Map.
• Click the Manage Layers option and select the Layer you want to edit.
• Make the required updates and click on the Apply button.

1. Open the Layers dropdown and click on Manage Layers.
2. Hover over the Layer name you wish to delete.
3. Click the three-dot menu (⋮) next to the Layer name.
4. Select Delete from the dropdown.

• Simplifies navigation across large and complex journey maps.
• Enables focus on specific stages of the customer journey.
• Improves team collaboration by creating personalized views.
• Makes it easy to screenshot key sections for reports and stakeholder communication.