CX- Multilingual Surveys | Language options - How to?

We support full internationalization (i18n) -- Including Chinese, Japanese ie. Multibyte Character Set languages.

How do I go about creating multilingual surveys in different languages?

First create the Survey in English/Main Language
Go to: Login >> Customer Experience >> Survey >> Edit >> Languages >> Add Other Languages
Select the language version and click on the Add Language Version button.
Selected Language version will get added. You can add multiple languages.

Under Language Version first select the Language. Then enter the appropriate translated text and click on Save Question button.

Repeat the above step for all questions in the survey. Please note that we only provide system prompts and messages for all the languages. The actual display text in the survey for questions/answers is not automatically translated! You will need to edit/enter the text in the required language.

On the live survey, after selecting the language I am getting the translation missing error.

If translation for the question/answer text is not added, you will see translation missing error. To resolve this issue, follow directions given above to add in translation for original question/answer text.

Where can I change Header, Footer, Survey Buttons, etc.?

System Validation Prompts will automatically be displayed in the correct language.

Note: In some cases we may not have the translations for all the prompts : In such cases, please contact technical support and we'll add the prompts in for you.

Go to: Login >> Customer Experience >> Survey >> Edit >> Languages >> Add Other Languages
Click on the Add General Text Translation Link
Now you can enter in the translations against the original text