There are four social media channels in customer experience through which you can promote your business. These channels work only if the survey response is a ‘Promoter’ i.e 9 or 10.
You can configure your company URL or page in the settings and user will have an option to post it on their wall or tweet it on their handle.
To access the Social Amplification, go to:
The options under Social Amplification are as follows:
Once the Social Amplification options are turned on, you need to configure theSegments and Survey to make the promoter amplifications work.
For Yelp and TripAdvisor you need to configure the URL in Segment.
For Twitter and Facebook, go to the survey that needs to be sent out.
After setting these, on the last page of Survey you will see the following icons
NOTE - The social media icons will only be visible to the Promoter i.e. if NPS rating is 9 or 10
This feature/tools described here are available with the following license(s) :
Customer Experience (Annual)
This feature is available with the following license :