To send the email or SMS Surveys, transactions needs to be imported in the feedback system.
The transactions can be imported using below 3 options:
Once you imported the file, the survey invitations will be sent to all the customers with valid email address and phone numbers.
Please Note: You will not be able to import an excel file until you have the workflow rules set up. Please click here to know more about workflow rules.
This feature is available with the following license :