CX- What is the validation error count?

Validations errors are errors when users do not respond to required items. A validation error occurs when you have Validation/Response Checking turned on for one of the questions and the respondent fails to answer the question correctly (numeric formatting , required response). The number represents the TOTAL number of times respondents have caused a validation error.

How can you check the validation error count?

To check the validation error count, go to:

Customer Experience >> Analytics >> Reports and then click on Participant Statistics

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Note: Validation errors usually happen when you "require" a response to a particular question. If this number is particularly high and a lot of respondents are "starting" the survey but not "completing" it; this usually means that respondents get frustrated with the strict validation requirements.

License & Access Options

This feature/tools described here are available with the following license(s) :

Customer Experience (Annual)

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