CX - Custom Variables

Custom Variables are special variables used to store additional information that is to be passed to the Survey. Custom Variables when passed to the Survey are stored with the Respondents Response. You can view the Custom Variables online using the Response Viewer. Custom Variables are also available in the Excel and CSV Raw Data downloads. You can also analyze your data based on Custom Variables.

To track e-mail addresses / Custom Variables please use the Respondent Tracking link when sending emails via QuestionPro Email Management.

You can pass in additional information in the Survey using Custom Variables.

You can upload up to 255 custom variables.

Each Custom Variable can store up to 512 characters.

You cannot use a Comma (,) or the Pound/Hash (#) sign in the Custom Variables.

When using QuestionPro Email Management tool you can upload the Custom Variables with each respondents email address. For more information please visit the Upload Custom Variables link below.

If you are Not using QuestionPro Email Management tool for distribution then you can pass in Custom Variables along with the Survey URL. Following is the format for passing in the Custom Variables: After the URL (page name) we use question mark ( ? ) to start the variable data pair and we separate each variable data pair with one ampersand ( & ) mark.

Example Survey URL: https://questionpro.com/t/AIZBjs6

Custom Variables are passed as follows:

https://questionpro.com/t/AIZBjs6?custom1=John&custom2=Wayne&custom3=Sales&custom4=23456&custom5=Manager

Yes, you can upload Multi-lingual characters as Custom Variables. Limited special characters are also supported.

Custom Variables can be used in Questions / Answer Options on the Survey. You can also use Custom Variables in the Email Invitation. For more information please visit the Personalizing Email Invitations link under Additional References.

To display the Custom Variables on the Survey / Email Invitation / Thank You page you can use the following tags for the corresponding Custom Variables:

Custom Variable 1: ${custom1}

Custom Variable 2: ${custom2}

Custom Variable 3: ${custom3}

Custom Variable 4: ${custom4}

Custom Variable 5: ${custom5}

Custom Variable N: ${customN}

You can also prepopulate the Open Ended text type question on the Survey. For more information please visit the Advanced Dynamic Replacement of Custom Variables link under Additional References. Also visit the Personalizing Email Invitations link under Additional References.

Yes. You can set up Grouping based on the Custom Variables. For example if you have uploaded the Department as Custom Variables. Then you can setup Groups for each department and run analysis separately for each Department.

External Reference Variable is an another variable which can be used to pass in data to the Survey. The External Reference variable (i.e. ext_ref) is used to associate responses to their respondents. You can assign an ID number or anything else that will uniquely identify a respondent to the ext_ref variable. When the results are collected the ext_ref variable is captured and stored with the other data.

Every survey that you create will have a unique URL. To include other data to be captured along with the survey data you just need to add the ext_ref parameter to the URL. For example: https://questionpro.com/t/AIZBjs6?ext_ref=xxxx Replace xxxx with your unique id for the respondent.

The ext_ref parameter can be passed along with the URL in the following format: For Example: The URL for the survey is: https://test.questionpro.com The ext_ref tag is appended as follows: https://test.questionpro.com/?ext_ref=xxxx

The External Reference Variable can store up to 64 characters. You can use Alphanumeric Characters (A to Z, a to z, 0 to 9). Accented characters or characters from languages other than English may not get saved. Please limit the character use to English. You cannot use the Pound/Hash [#] in the External Reference Variable We recommend you not to use Comma and Quotes in the ext_ref/custom variable.

If you are using the Email/List Management interface to send out email add the following tags to your survey invitation: <SURVEY_LINK>&ext_ref=xxxx <ANONYMOUS_SURVEY_LINK>&ext_ref=xxxx The &ext_ref variable is automatically captured in the raw response data.

Yes, you can rename custom variables using our variable mapping feature. Click here for more information

This feature/tools described here are available with the following license(s) :

Customer Experience (Annual)