Net Promoter Score is the primary metrics used to measure the experience of a customer. Being able to set a target score or benchmark within the organization and use that to compare the actual NPS is what QuestionPro benchmarking is aiming at.
With NPS benchmark, you can set a target score across the feedback and the dashboard will give you a comparison with the actual benchmark to help you understand where are you lying with respect to the target score and how much is the improvement scope.
How and where can I set the benchmark score?
You can set the benchmark score for a feedback by follwoing below steps:
- Go to Login » Customer Experience » Analytics » Dashboard
- Open Settings
- Set a score between -100 to 100 against NPS Benchmark
- Save the settings
- The benchmark will be shown on all the widgets which displays NPS
Which widgets support NPS benchmarking?
Below are the widgets which support benchmarking:
- NPS Widget
- NPS Trend
- NPS list
- NPS Trend Comparison
- Heatmap Analysis
- Priority matrix