Customer Experience- Survey Settings
Survey setting helps you define the benchmark question. You can choose which question you want to set as a benchmark and define the mapping for the promoter, detractor, and passive for answer values.
What can I update under Survey Settings?
To access Survey Setting, go to:
- Customer Experience>> Survey>> Settings.
You can update -
- Open-ended question for sentiment:Choose a question that you want to benchmark for sentiment analysis.
- Benchmark Rating Question: Choose a question that you want to benchmark in the analytics.
- Provide the values for which the result is to be considered as a 'Promoter' , 'Passive' or 'Detractor'.
Click on Save Mapping. to save the changes.