A Net Promoter Score (NPS) chart in a customer experience management platform is a visual representation of the Net Promoter Score metric.
The NPS chart provides a quick overview of customer sentiment and loyalty. It helps businesses identify the proportion of promoters, passives, and detractors in their customer base and track changes over time. By monitoring the NPS score and the distribution of responses, businesses can assess the effectiveness of their customer experience initiatives, identify areas for improvement, and track their progress in building customer loyalty and advocacy.
The NPS chart typically consists of NPS Score: The NPS score is calculated by categorizing respondents into three groups based on their survey responses:
Follow the steps below to add a NPS widget at survey level.