One of the important feature is to view the ticket logs that are being catogerized in the Closed loop.
Here we have multiple catogories like New, Open , Overdue, Escalated or Resolved.
We can view the sentiments with the Ticket logs. It helps us to maintain the closed loop.
Here Tickets Priorities are arranged on basis of Critical, High, Medium and low.
With this you can also view the overall Sentiment. That will define the actual sentiment analysis to Supervisors. The main sentiments that are covered here are Anger, Frustration , Sadness and Happy.
Getting back to customer
There are two ways we can get back to the customer.
1. We can use canned reply for our customers. If you like to add your customized canned response then it is supported in the system.
Select Canned >> +new
2. QX BOT: The QXbot response generator will show differen responses for all tickets that can be send in one go.
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