- Dashboard
- General reports
- Closed loop
- Weighted mean widget
- Push metrics
- Share dashboard link
- Sentiment and root cause analysis
- NPS Benchmark
- Priority Matrix
- Heatmap Widget
- NPS
- Designing CX Dashboard
- Sentiment Analysis Details
- Share Dashboard
- Enable Dashboard on Portal
- Custom Metrics
- Survey Resting Period
- Custom Metrics - Grid Widget
Designing CX Dashboard
A CX Dashboard is a visual display of responses to your survey present in the feedback system. Dashboards extract data into graphs, charts, and other visualizations called widgets. These widgets can be added acording to our requirements in unlimited number of dashboards. So before designing the dashboards we should be able to answer the below questions.
Go To: Dashboards -> Add Widget
After clicking on Add Widget
- Select segment/survey
- Choose segment/survey name from the list of segments/surveys
- Provide a suitable widget title
- After that we will be taken to another page where you can choose filters or other options based upon on your selection of widget and type survey/segment. Options might differ based on widget Suppose in my case I have selected Segment -> NPS List
Go To: Dashboards -> Edit Dashboard
After clicking on Edit Dashboard, all the widgets will be enabled with edit and remove option
Each will widget can have different options according to its functionality
Go To: Dashboards -> Themes
- You can change theme color from the options
This feature/tools described here are available with the following license(s) :
