Bulk Action Toolbar

The Bulk Action Toolbar is a powerful feature in QuestionPro’s closed loop feedback (CLF) system that lets support agents select multiple tickets in their table view and carry out batch actions—such as updating priority, status, or assignment—all in just a few clicks. This streamlines daily workflows, eliminates repetitive manual work, and ensures changes are applied uniformly across ticket sets.

The Bulk Action Toolbar appears as a contextual bar at the top of the ticket table when one or more tickets are selected using checkboxes. It enables agents to make large-scale updates efficiently, such as changing the assignee, status, or priority, while maintaining data accuracy and compliance through robust audit trails. Designed for clarity and speed, it keeps key functions easily accessible without disrupting agent workflows.

• Select multiple tickets at once using checkboxes beside each row in the ticket table view.
• Change the assignee, status, or priority for all selected tickets via dropdown menus in the toolbar.
• View and confirm bulk updates in a confirmation dialog before changes are applied to prevent mistakes.
• See updates instantly reflected in the ticket table and across related views, with all changes logged in the activity history for full traceability.

• Increases agent productivity by reducing repetitive single-ticket edits and enabling batch processing of common tasks.
• Dramatically reduces the risk of errors and rework through confirmation dialogs and clear feedback.
• Improves auditability and compliance by logging every bulk change, showing who made the update and what was changed.
• Provides a smooth, responsive experience across desktop and laptop devices for minimal training and fast adoption.