The Survey setting option allows you to set NPS benchmarking questions and the degree of every answer option for an NPS question. In other words, it allows you to choose a question from your survey which will decide NPS scoring for your business.It also allows you to set the sentimental analysis benchmarking question.
The settings are displayed in CX Analytics.Go to:
This feature/tools described here are available with the following license(s) :
This feature is available with the following license :