When you do not have an email list for your survey distribution, you can embed the chat bot onto your website for instant feedback. Anyone surfing your website will be able to submit their comments very easily.
Copy and paste the code in the code written for your website. You could refer to your IT team for the same.
When you embed the chat bot into your website, the ‘live’ survey link is used which is anonymous. So the email addresses will not be tracked.
You could add a new email address question at the end of the survey and mark it mandatory. In that way the respondent will need to add their email addresses to complete the survey. When you download the report, you will find the list of email addresses.