Want to find out how loyal and satisfied your employees really are? With our easy-to-use eNPS score calculator, you can instantly measure your Employee Net Promoter Score and start taking action to improve your workplace experience.
The Employee Net Promoter Score (eNPS) is an easy but powerful way to measure employee loyalty and overall satisfaction. It’s based on a single question rated from 0 to 10, asking how likely employees are to recommend your company as a place to work.
Responses are grouped into promoters, passives, and detractors, giving you a clear snapshot of how your team feels. The result is a focused metric to track sentiment, benchmark culture, and guide improvements.
Employee Net Promoter Score Calculator
To make the process easier for you, we’ve created this calculator that allows you to quickly and freely calculate your Employee Net Promoter Score (eNPS). You just need to enter the collected data into the calculator below, and you’ll immediately see your score.
Now that you have your eNPS, it’s essential to compare it with other companies’ results or your industry benchmark to understand how well you’re doing. For that, we recommend our study: eNPS Industry Benchmarks 2025.
How Employee Net Promoter Score (eNPS) is Calculated?
The standard eNPS question is:
You can use this simple formula to calculate your eNPS:
- eNPS = % Promoters – % Detractors
You’ll ignore the passives in the calculation. For example, if 70% of your employees are promoters and 10% are detractors, the eNPS = 70 – 10 = 60
Why You Need an eNPS Score Calculator?
Measuring employee sentiment is essential, but calculating scores manually can be time-consuming and lead to errors. An eNPS calculator streamlines the process, helping you focus on what really matters, such as understanding and improving the employee experience.
Key reasons to use an eNPS calculator:
- Saves time with automated calculations.
- Reduces errors from manual scoring.
- Tracks loyalty in real-time.
- Eases benchmarking across teams and timeframes.
An eNPS calculator helps you move faster from feedback to action to keep your workforce engaged and thriving.
Want to Calculate eNPS in Excel?
Would you prefer to do it manually?
While there are many online tools that can make the job easier, you can also use the always-reliable Excel if you prefer. As you probably noticed in the eNPS Formula section, it’s a relatively simple calculation.
Here’s how you can build your eNPS score calculator in Excel:
- List all responses in a column.
- Count how many scores fall into each category:
- Promoters (9–10)
- Passives (7–8)
- Detractors (0–6)
- Divide the number of promoters by the total responses and multiply by 100.
- Repeat for detractors.
- Subtract the detractor percentage from the promoter percentage.
Real-Time eNPS With QuestionPro
eNPS is a great starting point, but absolute employee satisfaction goes deeper. QuestionPro Employee Experience gives you everything you need to collect feedback, spot trends, and build a workplace people love. Why wait to crunch numbers manually when you can get real-time insights? With QuestionPro Employee Experience, you can:
- Conduct comprehensive evaluations with our 360-degree feedback system
- Visualize loyalty trends in dashboards
- Segment responses by department or location
- Make the most of your data and empower your business leaders with real-time insight.
- Templates and frameworks to make it easier for you to evaluate specific aspects of your organization.
For eNPS calculation, it’s necessary to gather employee feedback; with QuestionPro Employee Experience, that’s more than covered!
- Email Surveys: Send eNPS questions embedded in emails for quick responses.
- Mobile App: Let employees answer from their phones, even offline.
- QR Codes or Kiosk Mode: Perfect for warehouses or frontline workers who don’t sit at a desk.
Learn More: Survey Distributions Methods.
From quick pulse checks to in-depth surveys, everything you need to improve employee experience is built right in.
Ready to Improve Your Employee Experience?
Start building a workplace people love. With QuestionPro’s eNPS survey tools, you’ll gain deep insights into employee sentiment and the tools to act on it.
