Five common survey mistakes and how to avoid them
Writing surveys seem like an easy task. However, without proper forethought, poorly written surveys could ruin your insights. We’ve seen […]
Discover how customers feel about you by automating CX sentiment analysis
Automation is here to change the way we track and analyze the types of customer journey. Now you can experience […]
How to ‘KonMari’ the customer experience for maximum results
How many times have you asked yourself, “Does this spark joy?” after Marie Kondo broke the internet with her Netflix […]
See Who’s Engaging: Email Disposition Metrics for Customer Feedback Initiatives
When creating a customer experience program, it’s important to track how well you are able to reach and engage your […]
Are Detractors putting you on the naughty list? How to get back on the nice list with your customers
So you’ve sent out an NPS survey to 100 customers over the past month. 40 of them gave you a […]
