Simple & Honest Words — Tuesday CX Thoughts
There is something that can be said about a very direct and straightforward statement to customers, particularly when their confidence […]
Got The Time Tick, Ticking In My Head — Tuesday CX Thoughts
Those that know me know that time is important to me. My calendar is booked solid on most days, and […]
Are you ready for your CX Audit? — Tuesday CX Thoughts
Yes, the date sits in the mind of income earners in the United States – April 15th. Well, this year, […]
The Upsell and Cross-Sell — Tuesday CX Thoughts
Let’s be really honest for a moment, we do not develop a customer experience strategy because we want to be […]
Ski Days and CX: Defining Fun For Everyone — Tuesday CX Thoughts
Last week I got to take a day off and spend a little time in my former home state. Definitely […]
