How to know if your audience is tuning you out — Tuesday CX Thoughts
A couple of weeks ago I wrote about the changing landscape of the radio industry. Something that stood out amongst […]
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Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
A couple of weeks ago I wrote about the changing landscape of the radio industry. Something that stood out amongst […]
As we end February, I promise that this is not about relationship advice, at least for your romantic relationships. Instead, this […]
Today is Valentine’s Day, so I figured it might be a good day to focus on love (or in the […]
I had not planned to write about this today, but after reading two similarly themed posts, I couldn’t help but […]
There are ways that businesses can alleviate most symptoms of a bad customer experience. We frequently discuss many ideas across […]