The Anatomy of A Strike — Tuesday CX Thoughts
Easy To Define We are in the heart of the playoff run for baseball. Some teams are in a good […]
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Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
Easy To Define We are in the heart of the playoff run for baseball. Some teams are in a good […]
Last weekend I had a really bad experience at a restaurant. The kind that had me looking for any place […]
Feedback on a sandwich This will not be a debate on whether or not a hot dog is a sandwich. […]
Charity can be hard work Since I joined QuestionPro, I am thrilled that I not only get time to volunteer, […]
In the customer experience industry, too often I see companies using the terms data, analytics and insights interchangeably. This is […]