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Home Archives for Ken Peterson Page 16

Ken Peterson

Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.

The Anatomy of A Strike — Tuesday CX Thoughts

Easy To Define We are in the heart of the playoff run for baseball.  Some teams are in a good […]

3 Ironic Ways to Boost Your Customer Experience — Tuesday CX Thoughts

Last weekend I had a really bad experience at a restaurant. The kind that had me looking for any place […]

The Best Sandwich: A Customer Experience Story – Tuesday CX Thoughts

Feedback on a sandwich This will not be a debate on whether or not a hot dog is a sandwich. […]

It is HOT out there! Can I have my refund? — Tuesday CX Thoughts

Charity can be hard work Since I joined QuestionPro, I am thrilled that I not only get time to volunteer, […]

3 Types of CX Insights For Your Business – Tuesday CX Thoughts

In the customer experience industry, too often I see companies using the terms data, analytics and insights interchangeably. This is […]

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