The Best Sandwich: A Customer Experience Story – Tuesday CX Thoughts
Feedback on a sandwich This will not be a debate on whether or not a hot dog is a sandwich. […]
It is HOT out there! Can I have my refund? — Tuesday CX Thoughts
Charity can be hard work Since I joined QuestionPro, I am thrilled that I not only get time to volunteer, […]
3 Types of CX Insights For Your Business – Tuesday CX Thoughts
In the customer experience industry, too often I see companies using the terms data, analytics and insights interchangeably. This is […]
How Many Seconds in a Year? — Tuesday CX Thoughts
Thinking on your feet This is not a philosophical question, but also not a straightforward question: How many seconds in […]
Customer Experience Made Better With Aloha — Tuesday CX Thoughts
The Satisfaction Challenge I have been there. The angry customer screaming in my face as a teenager – belittling me, […]
