Two problems with your CX program – Tuesday CX Thoughts
If your goal is to create a great customer experience, you need to integrate and optimize every interaction a customer […]
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Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
If your goal is to create a great customer experience, you need to integrate and optimize every interaction a customer […]
The “Old World” Social Media App I have a very vivid memory of my first summer away from my small […]
Organizational Dysfunction No organization, large or small, is perfect. I know some organizations – even some of our competitors – […]
So Much To See, So Little Time The past few weeks have been interesting here where I live. Instead of […]
Creating the link It is with a certain amount of humility that I acknowledge this fact: I am not a […]