Building relationships: Beyond CX measurement
Last week, in a virtual networking discussion during introductions, someone asked me, “Why am I so interested in CX?”. None […]
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Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
Last week, in a virtual networking discussion during introductions, someone asked me, “Why am I so interested in CX?”. None […]
When conducting customer research, you have to factor in many variables; you have so many apart from the generic demographics. […]
Over the past two weeks, I got to watch a company destroy itself in the minds of its customers. The […]
What is customer engagement? Definition: Customer engagement may be defined as the connection and interactions that exist between a brand […]
The childhood dream of seeing the future through a crystal ball usually included playing the lottery when knowing the winning […]