Customer Experience trends
It was almost nine months ago when attending the CXPA Insights exchange that I had the opportunity to listen to […]
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Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
It was almost nine months ago when attending the CXPA Insights exchange that I had the opportunity to listen to […]
Have you ever thought that all the purchases we make involve a buying process before the time of the transaction? We […]