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Home Archives for Ken Peterson Page 44

Ken Peterson

Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.

Customer experience trends in 2020

Customer Experience trends

It was almost nine months ago when attending the CXPA Insights exchange that I had the opportunity to listen to […]

Customer Journey What is

Customer Journey: Definition & Examples [+ Free Template]

Have you ever thought that all the purchases we make involve a buying process before the time of the transaction? We […]

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