Promoter communities: Co-create with your promoters
Mature organizations that value customer service and measure customer satisfaction, have multiple ways to achieve it. Teams within teams are […]
Online Communities
Your customers are more important than an NPS score
Since the emergence of the Net Promoter Score (NPS), organizations have based their customer experience and customer satisfaction metrics on […]
Customer Advisory Board: CX Talks, Dallas
Heightened customer experience, customer intelligence, and customer satisfaction form the cornerstone of businesses and any organization that liaisons with direct […]
Four reasons to have an online community
Remember back in the good old days when the community was really a huge part of our lives? Back then, […]
Communities Services – an Extension to the Tool
Creating and managing an online community for market research is fast becoming the preferred research method for organizations. Deep level […]
