Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Setting the Stage for Action — Tuesday CX Thoughts

I’m preparing for a family vacation – four people, coming from three different cities to meet at our destination, then […]

Customer retention rate is the percentage of existing customers a business keeps over a set period. It tells you whether […]

Knowing how to create a customer journey is one of the most practical things a CX or marketing team can […]

Today we will learn about customer journey dimensions and some recommendations for the enhancement of the customer journey. In the […]

Customer journey benefits are the measurable gains a business earns when it understands every step a customer takes, from first […]