Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

How to use customer feedback to improve performance

There are a lot of ways you can use customer feedback and benefit from it. In this section I will […]

Keeping customers happy is the topmost priority for all organizations. Improving customer support services based on customer feedback is the […]

Better customer service is equal to enhanced brand loyalty “What do my customers want?” This is the question that every […]

If you missed our Part 2 Webinar – Customer Journey Mapping and Best Practices, we’ve got you covered. David Hicks […]

We hope you were able to join our webinar Not Just a Number: Using NPS to Improve Customer Experience with […]